Cascade Manager 

Cascade Skating is the number one destination in Atlanta where families and businesses come to create fun and lasting memories. Cascade Skating culture is one of Family and Inclusion. Teamwork and Customer Service is what makes us successful. 

We are looking for customer-focused individuals to join our team. We are looking for a Cascade Manager to provide support for our Business Units and Leadership Team.

Responsibilities:

• Maintain high production, productivity, quality, and customer service.
• Control operational cost and identify measures to cut waste.
• Oversea Operation and Food Prepping
• Demonstrates excellent customer service, communication, and time management skills.
• Hire, Train, Dismiss current and new staff members.
• Preform employee reviews and assessment.
• Assist team members as needed.
• Create and submit staff scheduling.
• Enforce company policy and rules.
• Report and handle all customer and staff complaints.
• Monitor staff and customer actions.
• Make operational decisions.
• Maintain clean facility.
• Assist with Sales and Marketing.
• Inventory management & Purchasing
• Increase revenue and decrease expenses. 
• Email detailed daily report.
• File, Complete incident reports
• Create weekly, monthly, and annual revenue and expense report.
• Perform all applicable opening, mid-day or closing preparation, cleaning, and maintenance duties according to the requirements of the shift worked. 
• Any assignments given by Senior management and Vice President

Requirements:

• 2-4 years minimum experience in hospitality manager, or similar roles.
• 1-2 years minimum experience using Microsoft Office; strong Word, Excel, PowerPoint, and Access skills.
• Strong leadership, motivational, and people skills
• Strong communication skills written and verbal.
• Cash handling and retail transaction experience a strong plus.
• Ability to multi-task and prioritize activities.
• An outgoing professional presence that can deal with customers and employees on all levels.
• Proven problem-solving ability.